Conflict Management Tactics

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Online course on resolving and managing workplace conflict

Course Prerequisites Required

A working computer with an up-to-date web browser. For the best experience, we recommend downloading the latest Google Chrome browser.

Once enrolled you simply follow the prompts to progress through your course.

Courses are suitable for leaders, managers and supervisors.

Instructions will be supplied with each confirmed enrolment.

No, however all courses are written in English.

Please contact our team and we can assist you on 1800 753 087


E-Course by the Aptitude Team

This Conflict Management course covers a range of strategies for leaders to better handle workplace conflict, build common ground when faced with disagreements and facilitate a better work team environment.

This course utilises a “win-win” approach to handling conflict which is well suited to the workplace setting. Also covered are principles on negotiation, influence & persuasion, assertiveness and tools for conducting effective resolution meetings.

Our Conflict Management Training Will Help You

  • Learn about the various types of conflict and why it is important to distinguish them.
  • Learn about those common causes of conflict and how to use preventative measures to avoid fueling the fire.
  • Discover the important phases of conflict resolution and then master the techniques used in working with each phase.
  • Learn about agreement frames and how and when to use them.
  • Discover and master techniques for dealing with highly stressed individuals.


  • Discover the true art of (effective) assertiveness
  • Stop getting pushed around and take back your power
  • Get difficult work colleagues to agree with your suggestions and create buy-in
  • Garner the respect you deserve and learn to say “no”

This e-course will help managers to improve their ability in dealing with and resolving workplace conflict. See the full outline below.

Materials included in this course:

  • Course Assessments
  • Quizzes
  • Quick Reference Guide
  • Personal Action Planning Template
  • Certificate Upon Completion

Have a question? PH: 1800 753 087

Aptitude Training Satisfaction Policy

If you attend a workshop and are unhappy with the course, simply inform us, and we will refund your fee in full Policy Conditions.

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Call now: 1800 753 087

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